Frequently Asked Questions

What is Solver Pet Medical Insurance?
Solver Pet Medical Insurance is peace of mind for pet owners who want assistance in reducing the cost of veterinary bills over the life of their pets.
What benefits does Solver Pet Medical Insurance offer?

It covers veterinary treatments and surgeries for accidental injury and illnesses ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. We also provide cover towards preventative care such as vaccinations, sterilisation of your pet, flea, tick and worm control and teeth cleaning.

How does the Solver Pet Medical Insurance work?

Once your Vet has treated your Pet, simply send in a Solver Pet Medical Insurance Claim Form along with your Vet’s detailed invoice and proof of payment.  The benefit and value is then calculated and Solver Pet Medical Insurance sends payment directly to you. It is as simple as that.


What is not covered?

Like most insurance policies, we have some exclusions to help keep your premiums low. These include: pregnancy, elective procedures, foods/diets, grooming, hereditary and congenital defects, and pre-existing conditions that showed clinical signs before taking out the insurance.

Can my pet visit any Vet I choose?
Yes, you can use any Vet who is licensed to practice in South Africa.
Are there any age limits for the insurance?
There is no upper age limit for Accidental Injury Cover but only pets between the age of 8 weeks and 8 years can enroll on the Solver 100 or Solver 80. Once enrolled, cover may be kept for life.
When will my policy start?

All our policies start on the 1st day of the month. We do not pro-rate.

New application received by the 5th of the month will start on the 1st of that month.

New application received after the 5th of the month will start on the 1st of the following month.

When can I claim?

You may make a claim for accidents, illnesses and routine care which arise one calendar month after your pet’s start date. Cruciate Ligament Claims have a six month waiting period.

What is an Accidental Injury?
A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means for example: broken bones, snake bite, dog/cat fight.
What is an Illness?
An illness means an unexpected sickness or disease or any change to your pet’s normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.
Does Solver Pet Medical Insurance offer benefits towards preventative treatment?

Yes, we recommend and encourage responsible pet ownership. This includes sterilising your pet, annual vaccination etc. A contribution towards these benefits is provided by the Routine Care Cover.

Does my pet have to have a microchip or tattoo to claim?

Microchipping is not a requirement on your policy, however, it is an integral part of identifying your fur-kid at a veterinary institution should they get lost, and we absolutely advocate microchipping.

What if I change my mind after signing up with Solver Pet Medical Insurance?
You have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month’s written notice to cancel.
How can I find out more information about Solver Pet Medical Insurance and the costs?

Please refer to the Schedule of Benefits for current rates and benefits or contact PetSure on 0860 738 787